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Just back from this event and I thought I ought to feedback.

This workshop is probably the best development course I have been on, and the comments from the other four guys from Barry power station who were on the course with me, also reflect my opinion.

The Facilitators delivered an excellent programme and as you indicated, the course was punctuated with relevant anecdotal examples. After two days with these two gents, I feel as though I have known each of them for years. Fantastic interaction and very approachable.

If you do decide to initiate a follow up course, please book us onto it.

This has been a great example of minimum expenditure having maximum impact, as feedback from the workshop has been excellent. More importantly we have seen a significant behavioural change in the areas where we needed it.

Change Creation is currently working at all levels across our business on various different projects and I constantly receive complimentary comments regarding their work. They are fun to deal with, but remain the ultimate professionals. They are strong in all the required areas where we need training services and their Diagnostic, Development and Delivery all compliment British Gas’s very high standards and the expectations of our staff.

They work in a unique and innovative way and seem to have found the secret of delivering skills in the real world and creating long term behavioural change in individuals.

The results from the Employee Opinion Survey became a concern for our function. Change Creation was asked to develop some ideas that would help improve the way we operated both internally and externally. After the initial consultation period, they developed and facilitated an innovative programme for the Leadership Team over three phases and with the Wider Team over two phases. The programme included a visioning session to develop our ‘Desired Future State’ and the characteristics/behaviours that would drive the teams towards it.

This was the bedrock for developing ways to enhance firstly our internal relationships and then our external ones through a greater understanding of how and why we behave in different ways. The real benefit is being felt now with improved employee results, greater, and more effective communication and a reality that we can achieve our desired future state of ‘Delivering Beyond the Expected.
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We needed a basic one day workshop within British Gas Residential, to increase the level of commercial awareness of our first line management population. Change Creation provided us with the perfect trainer to deliver the programme. Following the successful pilot, the course will be available and delivered to all our team managers across the business.

During the 4 week induction process, all of our Account Managers attended a 2 day workshop which was developed to prepare them for the tough job ahead. We asked Change Creation to review the programme and content of our current Behavioural Workshop. They recommended that the 2-day behavioural training workshop should be delayed until the new Account Managers had spent a number of weeks ‘living’ their new role. We implemented this with great success. Change Creation then developed and delivered an outstanding 2 day skills and behavioural change workshop, which during the past 2 years has been successfully embedded into our business and is seen as an integral part of the Account Management Development Programme.

The objective was to create a real desire for our management population to actively participate and attend the course in a positive frame of mind. ”The feedback has far exceeded our expectations and we are extremely pleased that we ran these sessions. Our Managers are now looking forward to the roll out of The Leadership Effectiveness Programme in the knowledge that it will help drive the change required.

The feedback on the success of the Leadership Effectiveness workshop at British Gas Business reached us here at Residential and after various meetings with Change Creation, we decided to run a series of 2 day workshops in our divisions. All of our team leaders rated the 2 days as extremely beneficial and were clearly inspired to create positive change within themselves and their teams. The group action plans that emerged over the 2 days showed us that our leaders had worked closely together to develop genuine actions for positive and sustainable change.

What we are well known for...

Change Creation is recognised by its clients as an organisation that supports the transformation of team and organisational culture through innovative touch points (experiences) that stimulate the desire to create a sustainable workgroup climate that ultimately transforms organisations through its people.

We have worked with the following clients:

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