Fuller Smith & Turner Plc

We have been working with Change Creation for several years and have built a mutual and successful relationship.

The first major project with us was to design and implement a unique customer service programme for all staff to attend.

This programme has been successfully developed and delivered to all the target audience and is now a core programme for all new people joining our head office at every level. The content and delivery style ensures that we live our core values of Quality, Service and Pride both internally and externally, I am certain that this programme has played a key role in achieving this.

When we were looking to develop a bespoke program for our top 20 unit mangers, due to the success and feedback from the Customer Service program, Trevor was the natural choice.

They have designed and are now in the process of implementing a sales and marketing programme, giving our managers the tools and knowledge to profitability build their businesses.

Listening to what our internal customers require is a crucial aspect of programme design and owing to the initial stakeholder research this programme has been very well received. There is no doubt that this is an innovative programme of events that delivers measurable bottom line improvements, results that our managers can take to the bank.

I am looking forward to continuing to work in partnership with them over many years to come.

Client Feedback

Just back from this event and I thought I ought to feedback. This workshop is probably the best development course I have been on, and the comments from the other four guys from Barry power station who were on the course with me, also reflect my opinion. The Facilitators

Change Creation is currently working at all levels across our business on various different projects and I constantly receive complimentary comments regarding their work. They are fun to deal with, but remain the ultimate professionals. They are strong in all the required areas where we need training

The results from the Employee Opinion Survey became a concern for our function. Change Creation was asked to develop some ideas that would help improve the way we operated both internally and externally. After the initial consultation period, they developed and facilitated an innovative programme for the

We needed a basic one day workshop within British Gas Residential, to increase the level of commercial awareness of our first line management population. Change Creation provided us with the perfect trainer to deliver the programme. Following the successful pilot, the course will be available and delivered to

During the 4 week induction process, all of our Account Managers attended a 2 day workshop which was developed to prepare them for the tough job ahead. We asked Change Creation to review the programme and content of our current Behavioural Workshop. They recommended that the 2-day

The objective was to create a real desire for our management population to actively participate and attend the course in a positive frame of mind. ”The feedback has far exceeded our expectations and we are extremely pleased that we ran these sessions. Our Managers are now looking

The feedback on the success of the Leadership Effectiveness workshop at British Gas Business reached us here at Residential and after various meetings with Change Creation, we decided to run a series of 2 day workshops in our divisions. All of our team leaders rated the 2 days

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Having personally attended the Leadership Development session, I was convinced that Change Creation was the company to assist us to develop and deliver the largest Customer Service training programme we have ever undertaken. Three modules were designed and developed by the Change Creation team and they are currently delivering

We were seeking ways to change the behaviours of our middle management team. One of our Directors who had used them in a previous organisation recommended “Change Creation”. Their proposal and prior to delivery, their diagnostic, excited us and design work impressed us all, resulting in a