Testimonial – Ben Dilkes

During the 4 week induction process, all of our Account Managers attended a 2 day workshop which was developed to prepare them for the tough job ahead. We asked Change Creation to review the programme and content of our current Behavioural Workshop. They recommended that the 2-day behavioural training workshop should be delayed until the new Account Managers had spent a number of weeks ‘living’ their new role. We implemented this with great success. Change Creation then developed and delivered an outstanding 2 day skills and behavioural change workshop, which during the past 2 years has been successfully embedded into our business and is seen as an integral part of the Account Management Development Programme.

Ben Dilkes
Learning and Development Manager
British Gas Business.

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