GB Airways

The course had a great influence in the performance of the training team, building their knowledge but most importantly their confidence. There has been a clear and measurable improvement in the performance of the trainers resulting most recently with an individual award received for one of the trainers at a recent Cabin Crew Award ceremony.

We were so pleased with the outcome of this course that they have further developed programmes for the company and I have recently attended a management programme myself. Only then did I realise the impact that they have on its course attendees, the trainers are extremely knowledgeable and informative, I came away having learnt a great deal but most importantly, it was the concept of learning through fun that was most enjoyable. Without giving any of his secrets away, I can confidently say it was an experience never to be forgotten and I now recall the knowledge learnt through some very active, visual and audio memories!

Head of recruitment and training
GB Airways - Gatwick

Client Feedback

Just back from this event and I thought I ought to feedback. This workshop is probably the best development course I have been on, and the comments from the other four guys from Barry power station who were on the course with me, also reflect my opinion. The Facilitators

Change Creation is currently working at all levels across our business on various different projects and I constantly receive complimentary comments regarding their work. They are fun to deal with, but remain the ultimate professionals. They are strong in all the required areas where we need training

The results from the Employee Opinion Survey became a concern for our function. Change Creation was asked to develop some ideas that would help improve the way we operated both internally and externally. After the initial consultation period, they developed and facilitated an innovative programme for the

We needed a basic one day workshop within British Gas Residential, to increase the level of commercial awareness of our first line management population. Change Creation provided us with the perfect trainer to deliver the programme. Following the successful pilot, the course will be available and delivered to

During the 4 week induction process, all of our Account Managers attended a 2 day workshop which was developed to prepare them for the tough job ahead. We asked Change Creation to review the programme and content of our current Behavioural Workshop. They recommended that the 2-day

The objective was to create a real desire for our management population to actively participate and attend the course in a positive frame of mind. ”The feedback has far exceeded our expectations and we are extremely pleased that we ran these sessions. Our Managers are now looking

The feedback on the success of the Leadership Effectiveness workshop at British Gas Business reached us here at Residential and after various meetings with Change Creation, we decided to run a series of 2 day workshops in our divisions. All of our team leaders rated the 2 days

Following extensive diagnostic work, the Change Creation team developed the programme for us, and then facilitated a series of sessions to ensure that a core group of our Trainers were capable of delivering each of the 8 behavioural workshops to our exacting standards. They work closely with our

Having personally attended the Leadership Development session, I was convinced that Change Creation was the company to assist us to develop and deliver the largest Customer Service training programme we have ever undertaken. Three modules were designed and developed by the Change Creation team and they are currently delivering

We were seeking ways to change the behaviours of our middle management team. One of our Directors who had used them in a previous organisation recommended “Change Creation”. Their proposal and prior to delivery, their diagnostic, excited us and design work impressed us all, resulting in a